The YITH Live Chat plugin is a powerful tool for any e-commerce website that wants to improve its customer service and increase customer satisfaction. This plugin enables website owners to install a live chat system on their websites, allowing customers to interact with them in real time.

The plugin is designed to offer an immediate and performing way of communicating with customers, just like a salesperson would do in a physical store.

With YITH Live Chat, customers can make their inquiries and get their doubts cleared up immediately, erasing all the dead time of searching for information and reducing the chances of losing customers due to long wait times.

One of the key advantages of YITH Live Chat is that it allows customers to get direct contact with the salesperson, establishing a trusting relationship and persuading them to come back. This is especially important when customers are just about to make a purchase, as their wait for an answer, no matter how brief, might be enough for them to lose interest and have second thoughts about actually buying the product.

The plugin is also simple and easy to use, with a clean instant messaging system that helps operators keep prompt communication with customers.

Website owners can decide where the chat is going to be displayed and assign specific roles to operators that will be able to talk to customers.

Customers have displayed a simple form that will direct them to the live chat as soon as they enter their personal data such as their email address, starting the communication with the operator right away.

In case there is no operator online, customers will still be able to use the form to send offline messages directly to the website owner’s email address, which will make them feel cared for and not abandoned by their own purchases.

The YITH Live Chat plugin comes with a range of features that make it even more powerful and effective, including:

• Save the messages of the conversations: With this feature, website owners can save messages and details for each user that has started a conversation with their operators.
• Receive messages when there are no operators: This reassures users that they can still ask and receive an answer even when there is no one available online.
• Receive offline messages when operators are busy: This means that everyone will be able to contact the website owner, even if operators are busy with other users.
• Manage even more conversations than before: Website owners can choose how many users can start a conversation and increase the number of satisfied customers!
• Create a copy of the conversation: Website owners can let users ask for a copy of the held conversation and, at the same time, receive it themselves to judge the operator’s work.
• Let users evaluate the operators: Once the conversation has ended, users can express their appreciation.
• Customize the interface: Website owners can choose colors, sizes, and positions to match their website’s design.
• View the duration of the conversation: A timer will start from the opening until the end of the chat session.
• Offer a chat service even to mobile users: YITH Live Chat has been specifically designed to satisfy whoever will access it from a mobile device.
• Set the privileges of the operators: Website owners can associate a role of their store and let operators customize their profile.
• Activate the chat when operators are online: If no operator is available, users won’t be able to send messages.
• Benefit from the compatibility with YITH Multi Vendor: Users will be free to talk directly with the vendors on their related vendor page.
• Speed up answer time: Thanks to macros in which operators can pre-set answers to the most common questions posed by customers.
• Enable chat on some pages only: Website owners can show the chat window only on the pages that they consider appropriate.

By using YITH Live Chat, you can improve your e-commerce customer service by offering real-time support and answering your customers’ requests promptly.

This will help you to reduce the number of abandoned carts and increase customer satisfaction and loyalty. The plugin is also compatible with YITH Multi Vendor, enabling users to communicate directly with vendors on their related vendor page.

In summary, YITH Live Chat is a powerful tool that allows you to install a live chat system on your e-commerce site, giving your customers direct contact with your sales team.

With a range of features that include saving conversation history, offline messages, operator evaluations, and customization options, YITH Live Chat can help you to increase sales, improve customer satisfaction, and reduce cart abandonment rates.