The Twilio SMS Notifications plugin is a WooCommerce extension that enables store owners to send automated SMS notifications to their customers when their order status changes, as well as receive SMS notifications when a new order is placed.

This plugin is powered by Twilio, a cloud communication platform that allows businesses to send and receive text messages, voice calls, and video calls through its APIs.

SMS notifications have a high open rate, with 95% of SMS messages being read within 5 seconds, which makes them a highly effective communication channel for businesses.

With this plugin, store owners can keep their customers informed and engaged by providing real-time updates on their order status through SMS messages.

The plugin offers various customization options, including the ability to customize SMS messages to include store name, order ID, order amount, order status, and other order data along with your custom text. You can even customize the “Completed” status SMS message to include a coupon code for 10% off the next order to drive sales.

Customers can opt-in to SMS updates by checking a box during checkout. Once they opt in, they’ll receive an SMS message when their order status changes.

Additionally, store owners can send SMS updates to customers directly from the Edit Order screen, even if the customer has not opted-in to SMS updates.

The Twilio SMS Notifications plugin provides detailed insights into every order, allowing store owners to see the status of every SMS sent to a customer by viewing the Order Notes for their order.

Any errors that occur during the sending of SMS messages will appear in the Order Notes to help with troubleshooting.

The Twilio SMS Notifications plugin is an effective tool for businesses looking to keep their customers informed and engaged through personalized SMS messages.

It is designed to work with Twilio, with support for over 40 countries, and outbound SMS messages start at just 1 cent in the US.