Easy Digital Downloads Message is a WordPress extension that facilitates direct communication between store owners, vendors, and customers within the Easy Digital Downloads (EDD) framework.
The primary aim is to streamline and enhance the messaging process, providing a convenient and efficient way for stakeholders to send and receive messages.
This extension introduces a feature allowing store owners to send custom and unique messages directly to customers from their dashboard.
The customer page is extended to include a dedicated view where personalized messages can be crafted and dispatched. Notably, these messages can include attachments, offering the flexibility to send files promptly.
Additionally, integration with the Amazon S3 extension enables the selection of files from S3 buckets as attachments.
To ensure a comprehensive record of communication, EDD Message logs all unique messages sent to customers. This log serves as a reference point for future interactions and is accessible through the Message view for each customer.
Furthermore, a centralized table in Reports -> Logs provides an overview of all messages sent, facilitating efficient tracking.
For users of the Frontend Submissions feature, EDD Message seamlessly integrates to enhance communication between marketplace store owners and vendors.
Vendors gain the ability to message their customers directly, fostering a more direct and personalized connection.
The extension includes specific functionalities tailored for front-end submissions, allowing vendors to communicate efficiently.
Within the dashboard, when viewing a vendor, a dedicated messaging view is incorporated. This empowers store owners to communicate directly with vendors, strengthening the collaboration and communication channels within the digital store environment.
Crucially, Easy Digital Downloads Message goes beyond facilitating communication between store owners and customers; it extends its utility to vendors.
Vendors are provided with a messaging form, enabling them to send unique emails to customers who have purchased their products. This capability contributes to a more personalized and direct vendor-customer interaction.
To maintain a comprehensive record of communication, EDD Message includes settings that allow users to select the types of messages to log.
These include messages from administrators to customers or vendors, purchase receipts, and vendor messages to customers (requires Frontend Submissions), among others.
By selecting specific message types for logging, the extension ensures that a detailed log of relevant communications is stored for future reference.
In summary, Easy Digital Downloads Message is a robust extension that enriches the communication infrastructure within the Easy Digital Downloads ecosystem.
It empowers store owners and vendors with the tools needed to send unique messages, attach files, and maintain a comprehensive log of all communications, ultimately fostering better engagement and collaboration in the digital marketplace.